The Fine Print
Read it once. Saves us both a headache.
Have more questions? Check out our full FAQ page.
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I carefully review every request and may reach out with questions to make sure I fully understand your vision. Keep an eye on your inbox (and your spam folder, just in case). Submitting a form does not guarantee acceptance. If your order is accepted, you'll get a custom quote based on your selections and design details.
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At least 1 week for all custom orders. That gives me time to plan and finalize your design, source materials and bake your order with care. Orders with less notice may be declined.
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Not until it's confirmed. Order dates are subject to availability, and the date picker shows a tentative baking schedule. Grayed-out dates mean the oven is already full or I'm unavailable. If you can pick a date, great, but it doesn't hold your spot. Every order is confirmed only after I review and approve it.
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Yes. Full payment is required once your order is accepted. After I review and approve your order, you'll get a custom quote. Full payment secures your spot on the baking schedule.
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Right after you order. Email them to contact@thedoughpuncher.com with your name and pickup date in the subject line. No photos means I pick the design.
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Once payment is received and your order is confirmed, your design is locked and all sales are final. No refunds, cancellations or changes can be made after payment has been submitted.
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Every order leaves our hands at its best, and we stand behind our work. From there, keeping it that way is up to you.
Keep them cool, dry and out of the sun. Never leave them in a hot car. Arizona melts things fast. Carry the box flat and handle it with care.
Once your order is picked up or delivered, we are not responsible for melted, damaged or broken cookies.
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Maybe. I photograph my work. Planning a surprise? Just tell me and I'll keep it quiet until after your event.
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Send it my way! I'll do my best to capture the look you love, but every order is tailored to your event, so your cookies will have their own personal touches. Logos and characters only if you own them or have permission.
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Close, not exact. Icing is food, not paint, and screens change how colors look. Send a photo of your real colors (invite, napkin, swatch) and I'll get as close as I can.
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Yes! Current promo codes live on our Sweet Deals page, and they change all the time. Enter your code on the order form. Bonus: follow us on any platform and send us a message saying "Order up!" for an extra 5% off your entire order, on top of any promo code.
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No shipping. Cookies don't like the dark, and they really don't like being tossed around in a box. Pickup and local delivery only.
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No. Everything is made in a home kitchen that handles wheat, eggs, dairy and nut products. If allergies are serious, these aren't the cookies for you.
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Surprise, AZ. The exact address is sent once your order is confirmed. Delivery is available for an added cost.
Please arrive on time. Pickup times are scheduled, and late arrivals may not be accommodated. If you can't make your pickup time, let me know as soon as possible.