How It Works

Step 1: Review the Custom Cookie Page First

📖 Start with our Custom Cookie page before submitting an order.

This page clearly explains:

  • The cookie options available (custom decorated cookies and printed cookies)

  • Starting prices (pricing may increase based on design complexity, detail, and colors)

Please review this page carefully so you understand our offerings and pricing before moving forward. This helps ensure your expectations align with what we are able to create.

👉 View Custom Cookie Page

Step 2: View Our Work for Inspiration

📸 Take a moment to browse our gallery or social media to see examples of our work.

👉 View Gallery
👉 Follow Us on Social Media

Step 3: Submit the Order Form (Details Matter)

🛒 Once you’ve made your decision, head to our Order Page and complete the order form.

⚠️ Important:
Please fill out the order form completely and accurately.
Do not leave any fields blank.

The more details you provide, the better we can evaluate your request.

👉 Go to Order Form

Availability & Scheduling

📅 Order dates are subject to availability.

The date picker on the order form reflects our tentative baking schedule.

  • If a date is grayed out, our oven is already full or we are unavailable that day

  • If you are able to select and submit a date, that’s great — please note this does not guarantee a spot on our baking rack

All orders are confirmed only after review and approval.

What Happens Next

📬 We’ll be in touch after you submit your order form.

  • Once your completed form is received, we will carefully review your request

  • We may reach out with questions or clarifications to make sure we fully understand your vision

  • Please keep an eye on your inbox (and your spam folder, just in case)

Submitting an order form does not guarantee acceptance.

If your order is accepted, you will receive a custom quote based on your selections and design details.

Payment Policy

💳 Full payment is required once your order is accepted.

After your order is reviewed and approved, you will receive a custom quote.
Full payment must be made to secure your spot on our baking schedule.

Once payment is received and the order is confirmed, all sales are final.
No refunds, cancellations, or changes can be made after payment has been submitted.

Advance Notice Required

⏳ A minimum of TWO WEEKS’ notice is required for all custom orders.

This allows us adequate time to:

  • Plan and finalize designs

  • Source materials

  • Prepare and bake your order with care

Orders submitted with less than two weeks’ notice may be declined.