• 📬 We’ll be in touch after you submit your order form.

    • Once your completed form is received, we will carefully review your request

    • We may reach out with questions or clarifications to make sure we fully understand your vision

    • Please keep an eye on your inbox (and your spam folder, just in case)

    Submitting an order form does not guarantee acceptance.

    If your order is accepted, you will receive a custom quote based on your selections and design details.

  • 📅 Order dates are subject to availability.

    The date picker on the order form reflects our tentative baking schedule.

    • If a date is grayed out, our oven is already full or we are unavailable that day

    • If you are able to select and submit a date, that’s great — please note this does not guarantee a spot on our baking rack

    All orders are confirmed only after review and approval.

  • 💳 Full payment is required once your order is accepted.

    After your order is reviewed and approved, you will receive a custom quote.
    Full payment must be made to secure your spot on our baking schedule.

    Once payment is received and the order is confirmed, all sales are final.
    No refunds, cancellations, or changes can be made after payment has been submitted.

  • ⏳ A minimum of TWO WEEKS’ notice is required for all custom orders.

    This allows us adequate time to:

    • Plan and finalize designs

    • Source materials

    • Prepare and bake your order with care

    Orders submitted with less than two weeks’ notice may be declined.


AVAILABILITY
The date picker on my order form shows my tentative baking schedule. If a date is grayed out and can’t be selected, that means my oven’s already full or I’m unavailable that day. If you’re able to select and submit your date, that’s great just note it doesn’t guarantee a spot on my baking rack quite yet!

I’LL BE IN TOUCH
Once you submit your order form, keep an eye on your inbox (and maybe your spam folder, too!). I’ll reach out as soon as I dust off the flour to confirm if I can whip up your custom cookies for your requested date and go over the sweet details.